When it’s time to replace the roof on your home or business, many people are looking for the cheapest option so they call around for a couple of bids and select the company with the lowest price. To them, that’s the smartest thing to do as they are only thinking about the amount of money spent right now. Well, we’re here to tell you the cheapest solution is NOT always the best value so I’m here to recommend you pick the company with the best value.
Has this happened to you?
Worcester roofers have been in the roofing business and here’s a common scenario they deal with too often. They get a phone call from someone who has a fairly new roof but a problem has developed (usually a leak). Now, the roof isn’t very old and should not be having any problems unless it has suffered damage in a storm or accident of some kind.
When we inspect the roof, we often find problems caused by shoddy workmanship. This can be caused by workers taking shortcuts so they finish the job quicker or inexperienced workers who don’t intend on doing a bad job but were not properly trained. Either way, it’s the same outcome for the customer who now has to pay for repairs to their roof.
The other reason we get a lot of calls is that the company who installed the roof is no longer in business or simply doesn’t answer the phone. When the customer can’t get a hold of the company who did the original work, they start calling other companies and since we always answer our phone, we get the call. Now, we’re happy about the work though we often feel bad for the homeowner who has to deal with this unexpected problem.
When a homeowner is looking to have their roof replaced, they are usually not thinking of what happens down the road. If a problem develops, will the company be around to fix it? If they do fix it, will it be covered under the warranty or will they have to pay extra? These are all things to consider.
Why the lowest price isn’t always the best value
So you’ve gotten several bids for your new roof and now it’s time to make a decision. As we said earlier, simply picking the lowest price is not the way to go. You need to think long term and the company with the lowest bid may be cutting corners somewhere-either on the labor (using inexperienced workers) or materials (inferior grade products). If you take shortcuts, problems are likely to show up down the road. You don’t know if it’ll be 2 or 10 years but there’s a high percentage these ‘shortcuts’ will manifest themselves in a leaking roof or other problem.
Let’s compare the lowest quote to the higher-priced one. The higher quote is probably more money because the work is being done by skilled roofers who will do everything according to the manufacturer’s specifications and all materials used will be of the highest grade so your roof will last the 25 years they said. You don’t need to be a rocket scientist to figure out the company with the higher price is the better value since your roof will be free of problems and last longer.
How do you pick the right roofing company?
Look for a company that’s been around a long time. If they have been doing business in the area for many years, they must be doing something right and if a problem occurs, they’ll be around to take care of it. When you call around to roofing companies, ask yourself these questions-
- Did they answer the phone?
- If they didn’t answer, did they return your call in a timely manner?
- Did they show up on time?
- Did they provide a written estimate and take time to explain it?
- Do they offer a warranty or guarantee of their workmanship?
- Were they knowledgeable and willing to answer your questions?
- Were they helpful and courteous?
If they are polite, respectful, and responsive during the estimate phase, that’s a good sign. Also, don’t be afraid to ask for references or look for reviews online.
The bottom line is that choosing a company simply because they have the lowest price is not always the smart decision to pick the company with the best value.